background: 1.5 sec jaw-tooth: 1.5 sec tiles-sliding: 15 secSolutions that Make Data More MeaningfulEmpowering Businesses Across a Wide-Range of IndustriesWe Help Our Clients Elevate The Guest Experience.Understand and Improve Your Market PositionSpecializing in transforming raw data into actionable insights, BES enables businesses to make smarter, more data-driven decisions leveraging advanced analytics through cutting edge technologies. For dining to hospitality, manufacturing to retail, technology to healthcare, and more, our expertise spans diverse corporate sectors enabling us to deliver impactful strategies that drive growth, streamline operations, and improve your bottom line. BES combines innovative technologies and personalized service strategies that improve consumer engagement, enhances customer satisfaction, and boosts loyalty through unforgettable guest experiences. Through comprehensive market analysis, competitive benchmarking, and strategic insights, BES provides the clarity you need to identify growth opportunities and outpace your competition.
Solutions That Shape Guest Experiences and Inspire Loyalty.
BES has helped many companies transform the guest experience through innovative, customized solutions. We combine years of experience and the latest in technology delivering unparalleled qualitative and quantitative results for our clients.
Our unique approach helps to identify specific areas where our clients excel and where they might need improvements to boost guest experiences and overall satisfaction rates. This proactive approach helps our clients develop and maintain high standards of service & experience while continuously adapting to changing their guest expectations.
We Offer a Variety of Services to Measure Guest Satisfaction Needs.
Competitive Intelligence Studies
Collect and Analyze Competitor Data and Develop Strategies to Outperform Them.
Retail Price Audits
Performing systematic Reviews of Product Prices Ensuring Competitive Alignment.
Internal Audits
Real-Time, In-Site Data Collection Offering Immediate Audit Reviews.
External Audits
Real-Time, In-Site Data Collection Offering Immediate Audit Reviews.
Social Media Management
The Easiest Way to Manage Online Reviews.
Opinion Polls
Uncover What Your Customers Think with BES Opinion Polls
Voice of the Guest (VoG) Surveys
Gathering Useful Customer Feedback About Your Brand, Products, & Services.
Consulting
BES Offers Comprehensive Consultation Services
Knowledge, Experience and Resources at Your Service
Business Evaluation Services is a full-service market, guest satisfaction and compliance audit company. We specialize in mystery shopping and guest satisfaction measurement services for nearly every industry. Our experience has taught us what is important to today‘s consumers, and how to measure their satisfaction in the most effective ways. The result of our experience is actionable data that you can rely on.
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BES Leadership
The BES Leadership Team brings decades of combined experience with a passion for innovation, excellence and an overall commitment to fostering collaborative cultures that bring diverse perspectives and expertise ensuring sustainable growth for our clients. Click Here and Meet the BES Team.
What We Are AboutOur MissionBES is dedicated to enhancing customer experiences by providing insightful and unbiased evaluations through reliable data, state-of-the art technologies, and our vast network of skilled personnel. Our mission is to empower businesses with the information they need to exceed customer expectations, foster loyalty, and drive continuous improvement.
What We Aspire To BeOur VisionTo be the leading authority in customer experience evaluation, empowering businesses worldwide to achieve excellence through unparalleled insights and innovative solutions. By continuously pushing the boundaries of our industry, we aim to set new standards of quality and reliability, transforming the way companies understand and enhance their customer experiences.
Learn More About BES
A Sample of Our Clients and What They're Saying
Cornerstone Education Group has only been a client of BES for a few months. In that short period of time they have helped us uncover opportunities in our training process as well as giving us direct customer insight, rather than assuming the customer’s perspective. Jennifer, the account manager for our project, is very knowledgeable and more than willing to help. I greatly value the partnership we have developed with BES.Josh BrittonCornerstone Education Group
Carolina Bank can't fix a problem, if we don't know one exists. Business Evaluation Services help us know what we don't know. We want our employees to explain mobile banking benefits, how to utilize the features effectively, and generally walk them through the process. We use Business Evaluation Services data to coach to that type of service.Phil SizemoreSenior Vice PresidentCarolina Bank
We’ve been utilizing Business Evaluation Services for a number of years and have them to be a great partner. The feedback has been valuable in providing genuine feedback on our Call Center and Consultation experience. When we do have questions, the team at Business Evaluation Services is quick to respond.MelissaHair Club for Men and Women
It was a pleasure having Business Evaluation Services organize our mystery shops. We learned a lot from the mystery shops and they were responsive to any questions that we had through out the process. I plan on doing mystery shops regularly with Business Evaluation Services. This was our first time doing anything like this and it is a valuable tool for training and growth. Thank you!Shana del CastilloGrowing Room Child Development
Utilizing a mystery shop program has allowed us to measure successes and offer detailed feedback on how to improve our skills. The staff at Business Evaluation Services is also top notch. I am consistently impressed by their proactive communication, quick responses, and attention to detail. Thank you!Jami SpearsTraining and Improvement SpecialistWilco
The team at Business Evaluation Services has completely updated our mystery shopping services. The online portal makes it easy for our entire team to view the responses real time. The BES team is extremely helpful in making any changes to the criteria for the shops. The cherry on top is the ease of coordinating the shops. From start to finish, Business Evaluation Services make it easy and better yet, the information is useful.Jessica RabeBoot Hill Casino
I want to thank Business Evaluation Services for the wonderful job they have provided. With the accountability of staff and training tool, we have been able to take our social media reviews to a new level of success. Thanks again, keep up the good work.Kevin LawlessOwnerHungry Hunter Steakhouse
When Accountability Information Management, Inc., www.a-i-m.com, a unique research company, was challenged by one of their clients with finding people who purchased a certain product, they realized quickly that there was no one in the two-step distribution business that would provide them or sell them a list of these buyers. “Nor could you send in people to interview consumers in their homes where this product was installed, even if you could find them,” said Jim Nowakowski, President of AIM “Yet, we knew of secret shopper companies, so we hatched out an alternative strategy: tap the secret shoppers themselves for our research. In other words, we would ‘shop the shoppers.’” Nowakowski explains that Business Evaluation Services was the only one of the three shopper companies they vetted that took them up on that strategy (Nowakowski says the others wouldn’t even consider it). It turned out to be the best experience he could have imagined for his client’s project. Nowakowski, working with Carl Phillips, the VP of Sales and Marketing at Business Evaluation Services, put together a very unique approach that tapped the shoppers in the company’s wide shopper audience who owned AIM’s client product. “Not only did the results exceed our expectations,” Nowakowski said after conducting almost 60 interviews with Carl’s shoppers. “When the client changed the scope after the first few interviews, Business Evaluation Services didn’t skip a beat. They created a painless experience for us to satisfy our client’s needs. That’s why for flexibility in the age of COVID-19, Business Evaluation Services would be the one to tap not only for gaining knowledge about products and behaviors in traditional secret shopper mode, but also in hatching unique strategies that help you arrive at the truth around human behavior and products.”Jim NowakowskPresidentAccountability Information Management, Inc
Our goal is to find a way into the heart of every visitor. Business Evaluation Services is a great bad experience prevention tool. I want to prevent bad experiences for our guests. We have a large staff made up of guides, drivers, receptionists, and more. The training for our employees is extensive. The sharing of Business Evaluation Service’s information and how we incorporate mystery shopping into operations is part of our new hire orientation. It helps them understand our standards and how we evaluate employees. Service is number one for us, which is why we use mystery shop our staff.Jamie MillerAttractions GMFair Oaks Farms
Business Evaluation Services secret shops have been invaluable to training our buyers," notes Farmer. "We conduct at least two shops per month, and it's well worth the cost. It keeps my employees on their toes, and the feedback makes for excellent training resources.Grady FarmerPlato’s Closet
Business Evaluation Services is a great way to get an unbiased outside observers opinion of our store and associates. I greatly appreciate the service I receive from my account manager as well. If I ever have a question regarding a shop, she is quick to respond and dig in for more information.Angie RidderGeneral ManagerStar Flooring
I have worked with numerous secret shopping companies, but none compare in their wisdom or expertise. Consistent, transparent, and precise. Business Evaluation Services has truly provided feedback that is useful, timely, and helpful in improving the food and service we deliver every shift.Lee SchulmanProprietorOld Vinings Inn
Charles has a tremendous talent for delivering a captivating presentation in an easy-to-follow manner. The audience feels as if they are listening to a trusted friend, who they have known for a very long time, slide them fascinating and beneficial information during his time on the platform. Charles' sincerity in sharing his unique experiences in order to help others shines as he weaves together insightful anecdotes and actionable takeaways. He is an extraordinarily fulfilling speaker.Rich BradleyChief Operating OfficerATH Power Consulting
You and your team have been first rate. Professional, business savvy, results oriented, efficient, and collaborative. Your national scale and experience defining and running shopper campaigns was critical to success here – especial under the time constraints. Further results reporting was clear and easy to access from your site.Harry MagazuAlixPartners
The mystery shops you provide have really helped us pinpoint some of our strengths and weaknesses, and given us the opportunity to continually improve our operation. Thank you for the insight you provide!David KrauseSenior Manager, Museum ServicesIntrepid Sea, Air & Space Museum Complex
Business Evaluation Services help with our on-going customer service training for a group of employees that play a critical role in delivering a great experience, whether the team is winning or losing.Travis RobertsGuest Experience ManagerAngels baseball
It was our great pleasure to have Charles Stiles at our biggest event, with our top customers. This event is our way of showing our appreciation to our customers, and we could not have asked for a better keynote speaker. Charles truly delivered a keynote presentation on “Managing the Customer Experience". Charles' experience as a business owner, founder and President of Business Evaluation Services, a national mystery shopper company, makes him an expert at educating us on how to sustain a service culture, and create an awesome customer experience that will keep your customers returning. Using humor, life experiences and facts obtained through his business experiences, he created an engaging and informative presentation that our customers loved. His interaction with our customers after his talk only solidified the true customer experience. You can't go wrong engaging Charles in your event.Valorie CopelandCategory ManagerPerformance Food Groups
In 2008 when we first started, there was a lot of flexibility in how we did things. But now with 54 owners and growing, it's important to have consistency across our brand nationally. We wanted a way to share our philosophy as well as methods to increase profitability without coming across as punitive with our franchisees. We want them to self-mange to our standards but without sounding parental or nitpicky. The feedback mechanisms available through Business Evaluation Services and the reporting dashboards they have developed enable us to encourage consistency with all of our franchisees.Joel BrennerMarketing Director101 Mobility
A big thank you to Business Evaluation Services for their attention to detail and quick response time. Our organization has had a great experience working with their team of dedicated professionals. They are attentive, responsive and a pleasure to work with. Their shopping services have provided valuable feedback on our staff and have assisted us in creating a timely platform for staff coaching.Jennifer Huge TrombleySenior Director of Membership and Corporate EngagementEmbarcadero YMCA
Business Evaluation Services makes sure we are not missing the mark when it comes to providing superior customer service. From ensuring we have enough staff on hand to assist our customers to making sure our team on staff is acting according to expectation — we look forward to each chance we get to review a shop report. The shop reports are a valuable teaching tool for new staff members and a good reminder for more seasoned members of our team. In addition, we have gained new customers that started as secret shoppers and have gone on to be longtime customers.Alison SchwartzAll Pets Considered
We have been using Business Evaluation Services for nearly two years. They have done an amazing job tailoring their Mystery Shopper Report to our needs. They visit each of our eight locations, three times per month. We are very pleased with the detailed reporting that we receive in a timely fashion. It is also noteworthy that we were able to customize our reports further as our needs changed. We’ve also been using the internal audit program. This program allows us to conduct an internal audit of our locations. We use this to check prep weights, cook times, to make sure procedures are followed, and to do a sanitation audit to help us prepare for BOH visits. It even allows us to upload photos of problem areas that we can share with our franchises. Because we can conduct the internal audit on a cell phone or an iPad, we are saving so much time.Joe DonnellyNifty Fiftys
Discover how a tailored BES solution can help your business meet its unique needs by clicking any of the request forms below. Or, call us at 888-300-8292 to get started today!
