The Business Evaluation Services leadership team comprises the founders of some of North America’s most respected customer service evaluation firms—Business Evaluation Services, BMA, and Customer 1st. Together, they bring extensive expertise in building and maintaining strong service cultures for owners and managers across sectors including hospitality, retail, big box, banking, electronics, e-commerce, manufacturing, resort lines, casinos, and more.
We provide a comprehensive suite of services designed to boost sales and cultivate a 5-star service culture, including mystery shopping, guest satisfaction measurement, competitive price analysis, customer service training, industry-wide compliance audits, and strategic Customer Experience Management consulting. Our team helps you develop and implement a sustainable strategy that delivers a direct return on investment.
With a network of over 1,000,000 experienced mystery shoppers, carefully selected and deployed via our robust web platform, we can serve any location across the U.S., Canada, Puerto Rico, and nearly anywhere else globally.
A dedicated Account Executive, Data Specialist, and Project Manager work together to tailor a questionnaire, design your service culture enhancement program, and ensure that data is actionable, accurate, and presented in customized reports—all delivered with the utmost integrity and security.
Executive summary reports, real-time data, graphical analyses, audio files, and more are accessible through a streamlined, easy-to-navigate Client Dashboard. View graphs, charts, rankings, and detailed, question-by-question raw data from mystery shops, audits, and other evaluation tools all conveniently and securely accessible from a single source.
With multiple years of experience, I have built a diverse background, having worked as a store manager at Mrs. Fields and Ben & Jerry's, as well as a supervisor at J.C. Penney, Piercing Pagoda, and Starbucks. I also served as an Assistant Branch Manager specializing in government compliance at PNC Bank and as a Project Manager at AvSight Aviation Software. My expertise spans project management, client relations, team leadership, and sales and marketing strategy. Notable achievements include receiving J.C. Penney customer service awards, earning the title of Starbucks Coffee Master, and being recognized as a PNC Bank Market All-Star for highest sales performance.
My current key responsibilities included planning and executing weekly scan shops, acting as a liaison between shoppers and clients to meet quotas, and facilitating shopper training classes.
Professional Background: Store manager at Mrs. Fields and Ben and Jerry's. Supervisor at J.C.Penney, Piercing Pagoda and Starbucks. Assistant Branch Manager/Government compliance at PNC Bank, Project Manager at AvSight Aviation Software.
Key Responsibilities: Planning and executing weekly scan shops. Liaison between shoppers and client to achieve weekly quotas, facilitating weekly shopper training classes.
Skills and Expertise: Project management, client relations, team leadership, sales and marketing strategy.
Achievements: J.C. Penney customer service awards, Starbuck's coffee master, PNC Bank market all stars award for highest sales.
Years of Experience: 2 Years
Before coming to BES, I worked in the School of Business at Boise State University where I worked under the Associate Dean of the school. During my 3 years at Boise State, I played a key role in managing projects for the Associate Dean of the college. Some of my responsibilities included: Supporting faculty and staff to improve student learning and online COBE hiring processes. Coordinated hiring committees to ensure they were compliant with applicable hiring laws as well as managed the contracts and budget committees for all future hiring projects.
As the Project Manager, my job is to ensure that everything runs smoothly when it comes to communicating regularly with clients. As the Project Manager, I am responsible for managing resources, assigning tasks, and managing timelines. I also manage qualified independent contractors based on their strengths and skills and implement existing project goals and strategies that align with business objectives.
Skills and Expertise Designing and delivering best hiring practices, and client engagement experiences. 4+ years of professional experience in managing projects. Over 10 years of customer service experience.
Achievements I have my Master’s degree in Educational Technology with a graduate certificate in Technology Integration. I also have 10 years of professional experience in a variety of different areas such as human resources, technology integration, project management, strategic planning, customer service and more.
Years of Experience I have been with BES as a Project Manager for almost 2 years, but have had over 4 years of professional project management experience.
Discover how a tailored BES solution can help your business meet its unique needs by clicking any of the request forms below. Or, call us at 888-300-8292 to get started today!