Evaluate Your Customer Service Experience With Call Auditing and Reporting

Telephone Mystery Shops

At Business Evaluation Services (BES), we recognize that phone interactions are critical touchpoints for building customer loyalty and satisfaction. Our approach to phone customer service evaluation combines deep client understanding, structured call auditing, and insightful reporting, offering a complete view of your service quality.

How Our Process Works

1. Understanding Client Expectations: We begin by learning your specific service standards, ensuring our evaluation aligns with your goals.
2. Structured Call Auditing: Using a detailed, structured form, our team audits each call, measuring factors such as friendliness, accuracy, and resolution speed.
3. Graphical Reporting and Insights: Through clear, graphical reports, we provide you with an actionable view of your strengths and areas for improvement, making it easy to identify key trends and focus areas.

Benefits for Your Business

• Targeted Training and Recognition: By pinpointing both strengths and improvement areas, you can create focused training and recognition programs that enhance performance.
• Real-Time Mystery Shopping Calls: We offer real-time feedback on live calls, providing immediate, actionable insights to refine your service.
• Continuous Improvement: Our detailed feedback and strategic recommendations enable a continuous cycle of improvement, helping you maintain high service standards.

This structured approach not only optimizes your customer experience but also supports long-term success by fostering a culture of excellence and accountability across your customer interactions. With BES, you gain the insights and tools needed to elevate every call to the highest service standards.