Learn The Experience of Your Customers With Visual Documentation

On-Site Mystery Shops

Delivering exceptional customer experiences and maintaining brand consistency are crucial for competitive success. BES’s on-site mystery shopping services provide a real-time, ground-level view of your business, exactly as customers experience it, offering actionable insights into service quality, employee performance, and brand alignment.

Our Customized On-Site Mystery Shopping Approach

• Tailored Evaluation Criteria: BES works closely with you to develop specific guidelines and audit goals, ensuring mystery shoppers fully understand your unique service culture and standards.
• Detailed Observations and Evaluations: Equipped with these custom guidelines, our mystery shoppers observe and assess customer interactions, providing precise, actionable insights into real customer experiences.

How BES Adds Value

• Visual Documentation: Shoppers capture photos of items, receipts, or signage to validate their feedback, offering a clear, visual representation of their experience that strengthens the reliability of their evaluations.
• Advanced Reporting and Expert Guidance: BES’s robust reporting tools and expert analysis ensure that feedback aligns with your goals, enabling informed decisions to elevate customer service, operational standards, and training programs.

BES’s customized mystery shopping program is built around your business needs, delivering insights that are accurate, relevant, and impactful. With BES, you gain the perspective to see your business through your customers' eyes, driving meaningful improvements from within.