Did you know that you can give away as much as 30% of your revenue to your competition simply because of unrealized and un-met expectations for your customers? Truth is, you could be giving away more. And often this is preventable by simply better defining customer expectations and training team members to meet those expectations thus growing your business through improved customer experiences.
The key to providing “Outstanding Customer Service” is discovering who your typical customers are, how they would like to be served, and what you can do to “Exceed” their expectations. One of the options is to employ the service of a “Mystery Shopper Company” to help you discover how your typical customers perceive the service they are receiving as well as look for deficiencies that may be present within your stores.
As an additional service to our mystery shopping programs, BES offers comprehensive consultation services where we meet with your team, review the service standards within your stores, and do an in-depth analysis of how your typical customer feels about doing business with your company. From this consultation we can provide you with enough clear direction to increase your sales by as much as 30% quickly and cost-effectively.
You may know the “what” when you recognize an inconsistency, but you may not understand the “Why” there is an inconsistency. BES can help you discover the “why” and create a plan that improves customer service and increases your overall bottom line.
If you would like to discuss how BES might be of service to you, feel free to contact us at 888-300-8292, or use the calendar scheduling tool below to set an appointment with one of the members of our executive leadership team at a time that is convenient for you.
Discover how a tailored BES solution can help your business meet its unique needs by clicking any of the request forms below. Or, call us at 888-300-8292 to get started today!